Airbnb says a third of its customer support is now handled by AI in the US and Canada

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  • Tech Squirrel
    Senior Member
    • Apr 2023
    • 10633

    #1

    Airbnb says a third of its customer support is now handled by AI in the US and Canada

    Airbnb was poised to introduce an app that doesn't just search for you, but one that "knows you." CEO Brian Chesky said, "It will help guests plan their entire trip, help hosts better run their businesses, and help the company operate more efficiently at scale."

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